6 tips on how to improve your relationship with your patients

Keeping a good relationship with your patients is very important, not only to provide a service above expectations, but also to make sure their treatment is continuous and successful.

That is why we will give you some tips on how to give your patients an amazing experience when they visit your nutrition clinic.

Be a good listener

Going to an appointment with a dietitian or nutritionist is stressful as it is, that's why hearing carefully what is concerning your patients is crucial: what made them book an appointment with you, what are their dietary habits, and what expectations they have with the treatment.

It's important to seize that moment to truly communicate with your patients, especially on their first appointment, in order to get to know them better and to create a bond.

Always remember that, from the moment that a patient enters your office, each of them brings a history of failures and success, and you need to make sure they share those experiences with you.

Be human and create empathy

The word humanization has been frequently used in the health field because it is a valued quality. A great way to understand your patients better is to put yourself in their shoes.

This exercise is great for creating a trusting atmosphere that will help improve the patient-dietitian/nutritionist relationship. Be nice, try to see through your patients' perspectives, and be sensitive to their problems.

During the appointment, first and foremost, you need to listen to your patients. Allowing them to help you decide what the best approach is and help you set their behavioral and dietary changes is an excellent way to keep them motivated.

Give a great booking experience

The first contact your patients have with your nutrition clinic is when scheduling the appointment. Therefore, this is the first impression they have of you and your clinic.

You must prepare your team (if you have one) or yourself to be the most objective and efficient you can be in that moment. Listening carefully to the patient and addressing their questions is crucial.

Make yourself clear

Be as clear as possible throughout the whole appointment, mostly during the moments that you have to explain to patients their meal plan and recommendations.

Your patients shouldn't be left with any doubts or questions about it and if they are, make sure they are answered. After all, communication is the most effective way for your patients to succeed and see their goals achieved.

Try to use patient-friendly language. Health professionals are often too familiar with technical terms and forget that patients are not, especially when it's their first appointment.

Maintain a good relationship

Being always available for patients is probably the most important quality of a health professional. Ensure they know you are always available to help and show them they can count on you beyond that nutrition appointments. Show your patients how much you care about them and the success of their treatment.

Small gestures, such as a text on their birthday, sending them recipes from time to time, asking how they are adapting to their meal plan or if they have made any behavioral changes are great ways to keep patients motivated and willing to talk to you about any doubts or questions.

Use technology in your favor

Technology is around us every day and can be a great way to strengthen your relationship with your patients. For example, a platform can help you manage your schedule, make your appointments more efficient and keep in touch with your patients instantly, allowing you to keep track of their progress more often.

It is an investment that can bring a great differential on your services and your nutrition clinic.

Have you used any of these tips? Do you know other useful strategies that could make your relationship with your patients stronger? We would love to hear it.